At Nyvenza (“we”, “our”, “us”), we value transparency and fairness in all our dealings. This Refund Policy outlines the conditions under which refunds are provided for studio bookings and related services offered through our website https://nyvenza.com. By booking with us, you agree to this Refund Policy.
1. Scope of Refund Policy
This Refund Policy applies to:
Studio rental bookings (podcast, photography, content creation, editing suites)
Deposits and prepayments made for bookings
Additional services booked alongside studio hire
Refunds are issued at the discretion of Nyvenza, in accordance with this policy and the associated Terms and Conditions.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
Cancellation by Nyvenza
If Nyvenza cancels a booking due to unforeseen circumstances (e.g., studio unavailability, safety issues, technical problems), clients are eligible for a full refund including any deposit paid.
Client Cancellations
Refunds for client-initiated cancellations are provided based on the notice period prior to the scheduled booking.
| Notice Period Before Booking | Refund Amount |
|---|---|
| 7+ days | 100% of payment/refundable deposit |
| 3–6 days | 50% of payment/refundable deposit |
| Less than 3 days | No refund |
Refunds exclude any non-refundable deposits clearly indicated at the time of booking.
3. How to Request a Refund
To request a refund, please:
Contact our support team via:
Email: [email protected]
Phone: +44 078 1996 7475
Include the following information:
Booking reference number
Date of booking
Reason for refund request
Refund requests are typically processed within 7–14 business days of receipt.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
Bookings missed or not used by the client
Cancellations outside the allowed notice period (less than 3 days)
Damage or misuse of studio equipment or facilities resulting in additional charges
Force majeure events where the booking proceeds (e.g., client chooses to attend despite minor disruptions)
5. Refund Method
Refunds will be issued via the original payment method used at the time of booking.
Bank transfers or card payments may take 3–10 business days to reflect, depending on the financial institution.
Refunds are issued in GBP (£) unless otherwise agreed.
6. Partial Refunds
In certain cases, Nyvenza may offer partial refunds for bookings where:
The client cancels partially used time (e.g., half-day sessions)
The client requests rescheduling and there are associated costs
Additional services booked are unused (e.g., equipment hire, editing suite)
Partial refunds are calculated on a pro-rata basis.
7. Force Majeure and Exceptional Circumstances
Nyvenza will not be liable for refunds in cases of force majeure, including but not limited to:
Natural disasters, extreme weather, or flooding
Government-mandated closures or restrictions
Technical failures outside our control
In such cases, we may offer rescheduling options at no additional cost.
8. Changes to Refund Policy
Nyvenza reserves the right to update this Refund Policy at any time.
All updates will be published on this page with the revised “Last Updated” date.
Clients are encouraged to review this page before making a booking.
9. Contact Information
For any questions regarding refunds, cancellations, or related concerns, please contact:
Nyvenza
12 The Sycamores
Lees, Oldham OL4 3JP
United Kingdom
Phone: +44 078 1996 7475
Email: [email protected]